Frequently asked questions

I ordered a personalized photo passport what?

Please email the picture you'd like to use to: Please be sure to include your name and order number in the email.

Can I use any photo for my personalized passport cover?

Most photos are accepted. Please make sure the photo is pixelated and no ones head is cut off in the picture. Having a good quality photo is very important for how to overall look of the passport will be.

Can I get a refund?

Unfortunately, because passport covers are custom made there are no refunds provided. For non-passport travel items there are no refunds as well.

How long does it take to ship?

it takes 7-10 business days to ship your product.

How long is shipping?

USPS is used and shipping varies depending on where you are located. Items will be shipping from New York City

My item was lost in the what?

Once shipped you will receive a tracking number via email. The order will NOT have insurance included so if the post office loses it it is not the fault of ours and you will have to take it up with the post office.